Which forms of payment do you accept?
I accept cash, check, credit card and PayPal.
When is payment due?
Payment is due when you pick up the instrument. If parts need to be ordered to complete the work, you must pay for those parts before I order them. You may also order the parts yourself and supply them to me.
How long does a typical job take?
It depends on the amount of work. A basic setup should take an hour or less. Single fret repairs, leveling, crowning and setup can take two hours or longer. Leveling all frets, crowning and set up can take four hours or more. During our consultation, I’ll give you an estimate of the time and cost, and update you during the work if the time and cost deviate from my estimate. I promise not to surprise you with hidden costs.
What if I want to make changes to your work afterwards?
I want you to be happy with the work that I do for you. After my work is completed we’ll review the instrument together and you’ll have the opportunity to ask for any tweaks to the setup. I’ll perform one minor setup adjustment to further adjust the instrument to your liking for free after you’ve had a chance to review it. This includes a truss rod adjustment, action adjustment and re-intonation. Anything beyond that will be treated as a new work order and will cost additional money.
What if I am unsatisfied with your work?
If you are unhappy with my work, you don’t pay. That simple. I stand by my work and I’m sure that you’ll find that your instrument will be improved and playing better than ever.
My instrument sounds different now! What do I do?
Every bit of work performed on an instrument has the potential to change the sound or tone of the instrument. Most repairs involve installing new strings, which will surely sound brighter with more harmonic complexity than the old strings. That’s part of the fun of upgrading, modifying and tweaking your instrument. Some work will cause more changes than others, like changing pickups or string gauges. EW Guitar Repair is not responsible for perceived tonal changes.
What is the turnaround time?
Typically one week, but could be shorter or longer depending on the work load. I’ll give you a clear deadline during our consultation.
How do I know what work you did?
Although some repairs and maintenance will be subtle, others will be obvious to you. In either case, I’ll provide you with a comprehensive spec sheet that outlines your instrument’s condition and geometries as it was given to me, and the geometries after my work is completed. That sheet will also include extensive notes about the work I performed and suggestions for further improvements. It’s like a medical history chart for your instrument!